Terms of service

General Terms and Conditions

Mistique Collective Kft.

Effective from: 24 November 2025
Service Provider / Operator / Seller: Mistique Collective Kft.
Registered office: 1023 Budapest, Lajos utca 11–15., Hungary
Company registration number: 01-09-442397
Tax number: 32783199-1-41
Email: kata@mistiquecollective.com
Website: https://mistiquecollective.com
Taxation status: exempt from VAT under the Hungarian small business exemption rules

Purchases made through this website constitute a contract concluded electronically, governed by Hungarian law.

1. Subject of the Contract

These General Terms and Conditions apply to the premium planners, journals, stationery products and accessories offered by Mistique Collective Kft.

By placing an order in the webshop, the Customer enters into a contract with a payment obligation.

2. Ordering Process

  • The Customer selects the desired product.

  • After adding the product to the cart, the Customer provides the necessary shipping and billing information.

  • Payment is completed online through the Shopify Payments system.

  • Following successful payment, an automatic confirmation email and invoice are sent.

  • Additional emails will be sent regarding shipping and order fulfilment.

  • Orders are fulfilled and packaged from the Seller’s available inventory.

The Customer is responsible for providing accurate and valid information. The Seller assumes no liability for delays or extra costs arising from incorrect data.

3. Payment Methods

Mistique Collective Kft. accepts electronic payments only.

Available payment methods:

  • Bank card (Visa, Mastercard, Maestro)

  • Apple Pay

  • Google Pay

Payments are processed by Shopify Payments (Stripe).
The Seller does not process or store any bank card data.

4. Shipping

Orders are fulfilled from the Seller’s warehouse.

Available shipping methods:

  • Foxpost parcel locker or home delivery (within Hungary)

Shipping area:

  • Hungary

  • European Union (availability shown during checkout)

Shipping costs are displayed during the ordering process before final confirmation.

Typical delivery time:

  • 2–5 business days within Hungary

  • Longer delivery times may apply within the EU

5. Prices and Invoicing

All prices displayed in the webshop are VAT-exempt, as the Seller operates under the Hungarian small business VAT exemption scheme.

Invoices are issued electronically via the Számlázz.hu system.

6. Right of Withdrawal (14 Days)

Consumers have the right to withdraw from their purchase within 14 days from the date of receipt of the product, without giving any reason.

Withdrawal must be communicated via email:
📩 kata@mistiquecollective.com

In case of withdrawal:

  • Products must be returned in new, unused condition.

  • Return shipping costs are borne by the Customer.

  • The Seller will refund the full purchase price within 14 days of receiving the returned product.

Withdrawal is not permitted for:

  • products made to the Customer’s specifications or clearly personalised,

  • products which cannot be returned for hygiene reasons.

Mistique Collective products are not digital goods, therefore exceptions relating to digital content do not apply.

Download withdrawal form

7. Warranty (Kellékszavatosság)

Customers are entitled to statutory warranty rights under the Hungarian Civil Code.

In the event of defective performance, the Customer may request:

  • repair or replacement,

  • or, if this is not possible, a price reduction or withdrawal from the contract.

Customer service for complaints:
📩 kata@mistiquecollective.com

8. Complaint Handling

The Seller investigates and responds to complaints within 30 days of receipt.

Available legal remedies:

  • Consumer Protection Authority

  • Conciliation Board (Budapesti BékéltetÅ‘ Testület)

  • Civil court proceedings

9. Limitation of Liability

The Seller is not liable for:

  • delays or additional costs caused by incorrect information provided by the Customer,

  • delays caused by the shipping partner (Foxpost),

  • force majeure events,

  • temporary outages or malfunctions of third-party systems (Shopify, Stripe, Foxpost).

10. Copyright

All content on the website (images, graphics, texts, design elements, products) is protected by copyright.
Any unauthorised use is strictly prohibited.

11. Data Protection

Details of data processing are contained in the separately published Privacy Policy.

12. Contract Language and Jurisdiction

The language of the contract is Hungarian.
Hungarian law applies.

In the event of a legal dispute, Hungarian courts have jurisdiction.

13. Amendments to the Terms

The Seller reserves the right to amend these General Terms and Conditions at any time.
Amended terms take effect upon publication on the website and apply only to orders placed thereafter.

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